Privacy Policy

In Hotel Mira, owned by NLMD Ltd, UIC 106617059, address. Vratsa, 8, San Stefano Str., tel. (+359 92) 66 62 62, email mira_hotel@abv.bg, it is our obligation to protect the confidentiality of your personal data, in support of a policy of openness regarding how it is collected, used and disclosed.

The purpose of this privacy statement is to inform you of Hotel Mira’s practices for the collection, use and disclosure of personal information that may be provided through access to or use of our website or hotel services or related products and collected by us for the foregoing purposes. By staying at our hotel, using the products and services we offer or visiting our website, you consent to the collection, use and disclosure of your Personal Data (as defined below) and the applicable terms and conditions for doing so.

This privacy policy contains information on how to contact us if you have any questions, wish to have corrections made or have your personal data held by Mira Hotel deleted.

Personal information

For the purposes of this Privacy Statement, “personal data” means any individually identifiable information about a particular person.

The types of personal data we collect may include:

First name, patronymic, last name, SSN, nationality, email address, phone number and address;

Financial or billing information (card type and number, cardholder name, expiration date and security code, and financial history);
Guest stay information including arrival and departure date, special requests made, observations about your service preferences (including room preferences, amenities or other services used);

Data we collect automatically

When you use the hotel’s website and other booking channels ( websites), information is automatically collected, some of which may be personal data. This includes data such as personal data, language settings, IP address, location, device settings, device operating system, logging information, time of use, requested URL, status report, user agent (browser version information), operating system, result (viewer or booker), viewing history, Booking ID of the user, and type of data viewed.

Digital data- video recordings. This is the data collected through the video surveillance systems used by Hotel Mira in all publicly accessible areas of our hotel (lobby, reception, restaurant, corridors, staircases, entrances) for the purpose of security, surveillance, control and protection of public order.
How we use your personal data

We can make a reservation and confirm it;

Taking the necessary action to administer these services;

Send personalized, interactive messages;

We may use your contact details to invite you by email to write your guest review after your stay. This can help other travellers choose the accommodation that is best for them. If you submit a review as a guest, it may be posted in the space on our website.

Research, develop, manage, preserve and improve hotel service;

Researching, developing, managing, protecting and improving the quality of services offered;

Providing information about new products and services you might be interested in; promoting and marketing additional goods, services and/or special offers from us

Developing and maintaining our relationship and communication with you;

Invoicing of products and services used;

Accounts Payable Collection;

There may be other occasions when we will contact you by email, post, telephone or text message depending on the contact details you share with us, we may need to respond to or process requests made by you.

Assisting in the investigation of an offence; and taking action in the event of an emergency which threatens the life, health or safety of a person.
When we disclose personal information

Except with your express consent, we will not sell, license, trade or rent your personal information with others.

We disclose personal information to third parties if a law, regulation, search warrant, subpoena or court order lawfully requires and permits us to do so.

Knowledge and consent

We only collect personal information about you when you have voluntarily provided it to us. We usually ask for consent to use or disclose your personal information at the time it is collected. In certain circumstances, consent may be sought after the information has been collected but before it is actually used (for example, where we wish to use the information for a purpose that could not previously have been identified)
We state that we will not require consent from you as a condition of providing a product or service, or require consent for the collection, use or disclosure of information beyond legal standards.

You may withdraw any consent you have given at any time, subject to relevant legal and contractual restrictions and by providing reasonable prior notice. If you wish to withdraw your consent at any time, please contact us at mira_hotel@abv.bg. We will notify you of the consequences of withdrawing consent


Our customers should be informed that their personal information and data may be collected automatically through the standard operation of internet servers and the use of cookies. Information and data collected in this way does not constitute personal data.
How we protect personal data

We make commercially reasonable efforts to ensure that personal data collected from you is protected from loss and/or unauthorised access. This protection shall apply to information stored electronically and on paper. Access to your personal information is limited to selected employees or representatives. In addition, we use generally accepted information security techniques, such as firewalls, access control procedures and cryptography, to protect personal information against loss and/or unauthorized access.

Retention and storage of personal data

We retain your personal data for as long as it is necessary to achieve the purpose(s) for which it was collected and within the statutory time limits, and the consent provided by you shall survive the termination of the relationship between us.

Amendments to this Privacy Statement

We reserve the right to modify this Privacy Statement at any time and without notice. The Privacy Statement, together with any periodic updates thereto, posted on this website shall be deemed to be the Privacy and Data Protection Statement in effect at the relevant time.
Contact us

If you have any questions about this statement, about privacy, or other questions about how we process your personal data, you can contact:

Phone: (092) 66 62 62

Or send an email to: mira_hotel@abv.bg

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